Most frequently asked questions

Apps
Can I get a free trial only for the first installation?
A free trial is only given for the first installation to prevent free trial abuse. Even if you have installed and deleted an app just to test it, you cannot get a free trial by reinstalling it since you’ve already installed the app once.
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Can I reinstall the app I’ve purchased?
You can reinstall the app once you’ve purchased it and its subscription has not expired.

How to find the app previously purchased/downloaded:
1. Sign in to the store admin page.
2. Click [Apps] at the top right corner.
3. Click the [Deleted/Expired] tab.
4. Click [Extend] for the app of which subscription you wish to extend.
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What do I do if there is any problem with the app I have installed?
If there is any problem with the app you’ve installed, you can get help from its developer.
Contact the developer directly for more details.

How to contact the app developer:

1. Go to Cafe24 Store.
2. Go to the app details page of the app you’ve purchased.
3. Click [Contact] next to the developer’s name.
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Where do I find the invoices and receipts for my app purchases?
When you purchase an app, an SMS message including your order details is sent to your account. Go to [Store admin page>Apps] for payment details.
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What is a free trial period?
Some apps offer a free trial period to allow users to check their features before purchasing them. They can continue to use the apps by purchasing the apps when the free trial period is over. The length of a free trial period varies depending on the app.
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How do I install an app?
Please follow the instructions below to install an app:

1. Click the [Category] menu to find the app you are looking for.
2. Read the app details page and click [Install].
3. Enter your store ID to log in to your store admin page.
4. Click [Apps] on the store admin page to see the apps you’ve installed.
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Themes
Can I cancel a purchase?
Once payment is complete, you will not be able to cancel or refund a purchase. However, if any of the following cases apply, you can cancel the purchase regardless of whether payment is complete or if you have used the theme:

1. If a duplicate payment was made within 1-2 minutes due to a system error. (Only one out of the two purchases can be canceled.)
2. If the theme template does not work properly.

If any of the above apply and you need to cancel your order, please complete the information below and contact Support.
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My payment was processed but a payment error message appeared.
If your payment was not processed properly, compete the information below and contact Support.

- Seller/Buyer ID: (If you do not know the seller ID, enter the name)
- Purchase date:
- Purchase number:
- Error code:
- Details of error:
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Can I purchase a customized theme?
If you want to purchase a customized theme, please complete the information below and contact Support.

- Cafe24 ID:
- Customized theme: (Select from an existing theme on Cafe24 Store)
- Requests: (Describe in detail what you would like to have customized)
- Industry/Market:
- Budget:
- Name:
- Phone:
- Email:
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How to I apply a purchased theme to my store?
Purchased themes are automatically added to your Cafe24 admin page after payment. For details on how to apply a purchased theme, refer to the following instructions:

■ How to apply themes

1. Log in to your Cafe24 admin page.
2. Go to [Themes (PC/Mobile)>My themes].
3. You can find purchased themes under [My themes].
4. Select the theme you want to apply to your store and click the [Set as main theme] button.
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How do I purchase a theme?
Themes can only be purchased if you have a Cafe24 account. Once you have signed up, refer to the following instructions to purchase a theme:

■ How to purchase themes

1. Sign up to Cafe24 and create your online store.
2. Log in to Cafe24 Store and purchase the theme.
• You will not be able to cancel or refund a purchase once payment is complete. Make sure you are purchasing the correct theme. You can check a theme by clicking the [View sample] button.
3. Log in to your Cafe24 admin page and select the theme under [Themes (PC)] or [Themes (Mobile)].
• After purchasing a theme, it may take up to an hour for the theme to appear on your admin page.
If you are not apply the theme to your store, refer to the FAQ "Why can't I apply a theme to my store?"
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What are themes?
Cafe24 Store provides PC and mobile themes, and store templates for online stores.

You can purchase templates and modify them to their own liking. As templates are fully customizable and require no additional support from the partner, template purchases have a one-time fee with no additional costs.

At present, only theme templates can be bought through Cafe24 Store. If you want to buy a customized theme, refer to the FAQ "Can I purchase a customized theme?"
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